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Frequently asked questions
Everything you need to know about ordering, delivery, payment, and working with Sablé.
All
Ordering
Delivery & Pickup
Payment
Products & Allergens
Business Supply
Account & Orders
Ordering
How does the box builder work?
How far in advance do I need to order?
Can I mix different types of pastries in one box?
What if an item I want is sold out?
Can I change or cancel my order after placing it?
Delivery & Pickup
What areas do you deliver to?
What are your delivery days?
Can I pick up my order instead of having it delivered?
How is my delivery fee calculated?
What if I don't see my city in the delivery options?
Payment
What payment methods do you accept?
How do I confirm my payment?
How long does payment confirmation take?
Is my payment information secure?
Products & Allergens
Do you provide allergen information?
How long do your pastries stay fresh?
Are your products made in a shared facility with allergens like nuts or dairy?
Business Supply
Do you supply cafés, restaurants, or hotels?
What's the difference between ordering for myself and requesting business pricing?
How quickly will I hear back after submitting a business inquiry?
Can Sablé handle a one-off event order?
Account & Orders
How do I check my order status?
I didn't receive a confirmation email — what should I do?
Do I need to create an account to order?
